SHIPPING AND SHIPPING COSTS:
Every product has a stock label indicating if a product is in stock and ready for shipment or not. Orders will be shipped with courier or other carrier, shipping usually takes 3 to 10 days depending on the destination country, a tracking code will be provided after shipping. Unfortunately, we don’t provide next day delivery. In case your country is not enlisted in the countries we ship to, please contact us.
Shipping costs are calculated at the checkout.
PRICES AND VAT:
Prices listed on our website include VAT. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the prices of our products. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product.
Payments are securely processed by Stripe or PayPal through their service and servers.
No credit card number or data is held or processed by us directly.
Personal data is processed via SSL (see Security).
WARRANTY, REFUNDS AND RETURNS:
14-Day Money-Back Guarantee.
We guarantee your satisfaction with all My-Stone.it merchandise. You can get a full refund within 14 days of delivery in accordance to current laws.
We only accept return products that are still in the original and undamaged packaging and that have not been used.
Please contact us at email@example.com before returning a product.
Items returned without prior request will not be accepted.
After you contact us, we evaluate if your return request is acceptable.
In this case, we will send you the packing and shipping instructions.
Items are returned at the expense of the customer.
If the original packaging is missing or damaged we do not accept returns.
The 14-day money back guarantee does not apply to products that have been used and/or are damaged.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue.
We will always credit you the same way you paid us (ie credit card).
You will receive the credit within 14 days after we received the return shipment.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You return orders at your own risk (even if we pay the shipping costs). My-Stone.it cannot be held accountable for missing or damaged returns and products. As such you should always wrap your return with care. You could, for instance, use the box it came in. Also return any accessories or related items.
SECURITY AND PRIVACY:
Secure transactions – Credit Card Safety
My-Stone uses the latest encryption technology to keep your credit card information safe. Here fore we rely on well-known companies such as Stripe and Paypal. We do not keep any of your credit card information with us, nor can we access this information.
When making a purchase at My-Stone.it, your credit card information will be processed in a secure mode using SSL encryption — the internet standard for secure transactions.
At My-Stone.it, we know that your privacy is important to you. It’s important to us, too. That’s why we want you to know about the personal information we collect, how we use that information. My-Stone.it does not share customer information with third parties other than partners that are involved in the handling of your order.